Shipping Policy

Where we ship from

Genus Faith products are made to order by our production partners. Where your order ships from depends on the product:

PU leather handbags, tote bags, wallets and Bible covers are made by our overseas production partner and shipped internationally with tracking.
Canvas wall art (framed and unframed) is printed and shipped from the USA by our print partners.
Garden and house flags are printed by our production partner in Vietnam and shipped to US addresses with tracking.

Every piece is made after you place your order, which is why production time is listed separately below. If your order includes items from more than one group, it may arrive in separate parcels, each with its own tracking number.

Duties and taxes

PU leather handbags, tote bags, wallets, Bible covers and garden and house flags: all import duties and taxes are paid in advance by Genus Faith. These parcels ship Delivered Duty Paid, so you will never be asked to pay anything to the carrier, the post office, or customs when your order arrives.

Canvas wall art is printed in the USA, so no import duties apply.

Where we ship to

PU leather handbags, tote bags, wallets and Bible covers ship to: United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Hong Kong, Israel and the United Arab Emirates. If your country does not appear at checkout, we cannot ship there yet.

Canvas wall art and garden and house flags ship to addresses in the United States only.

Shipping cost

Method	Cost	Applies to
Standard Shipping	$4.95	Orders under $50
Free Shipping	$0	Orders $50 and above
Fast Shipping	$14.95	United States (PU leather items only)
Fast Shipping	$19.95	All other countries (PU leather items only)

Free Shipping applies automatically to any order with a merchandise subtotal of $50.00 USD or more, calculated after discounts and before tax. It uses the Standard Shipping service and the Standard delivery time below. Your exact shipping cost is shown at checkout before you pay.

If an order under $50 contains items from more than one group (PU leather goods, canvas wall art, garden flags), Standard Shipping of $4.95 applies to each group, because each group ships in a separate parcel from a different production partner.

How long it takes

Because every item is made to order, your total wait is production time plus transit time.

PU leather items (made overseas) need 1 - 2 business days for crafting and packing, then:

Method	Transit time	Applies to
Standard Shipping	8 - 13 business days	All countries
Free Shipping	8 - 13 business days	All countries
Fast Shipping	4 - 7 business days	United States
Fast Shipping	5 - 10 business days	All other countries

Canvas wall art (printed in the USA) takes 1 - 2 business days to print (and frame), then an estimated 2 - 6 business days in transit within the United States.

Garden and house flags (printed in Vietnam) take 1 business day to print, then an estimated 6 - 9 business days in transit to the United States.

Fast Shipping is not available for canvas wall art or flags; they ship with Standard or Free Shipping within the United States.

Business days are Monday to Friday, excluding public holidays. These are estimates based on carrier performance, not guarantees.

Tracking

We email you a tracking number when your order ships. Please allow 3 - 5 business days after that email for the first scan to appear. You can track anytime on our Track Your Order page.

Delays

Most orders arrive within the estimated window. Delays can occur from peak season volume, public holidays, severe weather, customs inspection, or carrier disruption. If your order passes the estimated window, email support@genusfaith.com with your order number and we will open a carrier investigation and update you.

If your order does not arrive

If tracking shows no movement for 15 consecutive business days, or shows delivered when you did not receive it, contact us within 30 days of the last tracking update. We will investigate with the carrier and, if the parcel cannot be recovered, we will reship your order free of charge or refund you in full. Your choice.

Incorrect address

Please check your address before paying. If your order has not entered production, email us within 12 hours and we will correct it free of charge. Once an order has shipped to an address you provided incorrectly, we cannot recover it and cannot refund it.