Refund & Returns Policy

1. 30-Day Easy Returns

We want you to feel confident with every GenusFaith purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.

For eligible returns, return shipping is completely FREE.

Before sending anything back, please contact us at support@genusfaith.com. Our support team will provide the correct return instructions and return address for your order.

Please do not send your return to the original shipping address, the address shown on your package or shipping label, or any address listed on our website unless our support team specifically instructs you to do so. Returns sent without prior authorization may not be accepted or processed.

2. What Is Covered

Please contact us within 30 days of delivery if your order:

has a manufacturing defect, such as an issue with stitching, hardware, lining, or finish
has a printing or design error
is different from the product, design, or size you ordered
arrived damaged in transit
did not arrive

Please include your order number and clear photos of the issue when applicable so our team can review your request.

For approved claims, we may provide:

a free replacement produced and shipped at no additional cost, or
a full refund to your original payment method

If we require the original item to be returned, return shipping will be provided at no cost to you. Our support team will send you the correct return instructions and return destination.

Items that were delivered correctly and are free from defects are not eligible for return or refund simply because you changed your mind, no longer want the product, or do not like its design, color, style, size selection, or appearance.

3. If you simply changed your mind

Because every item is made to order, we cannot accept change-of-mind returns and we cannot offer a cash refund for them.

We will, however, issue you store credit for 100% of the item price, valid for 12 months, if you contact us within 30 days of delivery. You keep the item. This is offered once per customer as a goodwill gesture, not as a general return right. Please check our size guide before ordering.

4. How to make a claim

Step 1 - Email support@genusfaith.com within 30 days of delivery. Include your order number and one clear, well-lit photo showing the problem. A photo is required so we can identify the fault and correct it in production.

Step 2 - We reply within 24-48 business hours confirming your claim and asking whether you want a replacement or a refund.

Step 3 - Replacements enter production immediately and follow the normal production and shipping timeline in our Shipping Policy. Refunds are processed as described below.

You never need to pack, ship, or pay for anything.

5. Refund timing

Approved refunds are issued to your original payment method within 14 days of our confirmation email. Depending on your bank or card issuer, it can take a further 3-10 business days to appear on your statement.

If it has not appeared after that, contact your bank first, then email us and we will send you the refund transaction reference.

6. Cancelling before production

You can cancel any order free of charge within 12 hours of placing it. See our Cancellation Policy.

7. Fair use

This guarantee is generous because we would rather fix a problem than argue about one. We reserve the right to decline repeated claims from the same customer or account where no fault can be identified. We will always tell you why.