Contact Us
We read every message. Here is how to reach a real person.
support@genusfaith.com
This is the fastest way to reach us and the right channel for anything about an order, a claim, or a defect. Please include your order number.
Support hours
Monday - Friday, 9:00 AM - 6:00 PM (GMT+7)
Closed Saturday, Sunday, and Vietnamese public holidays.
Response time
We reply to every email within 24-48 business hours. If you write on a Friday evening or over a weekend, you will hear from us on the next business day.
Business address
FoxEra Company Limited (trading as Genus Faith)
53-55 Hoang Van Thu, Da Nang 550000, Vietnam
This is our registered office. You do not need to send anything back to us - our 30-day guarantee does not require returns. See our Return, Refund and Guarantee Policy.
To help us help you faster
- Your order number
- The email address you used at checkout
- For a defect or wrong item: one clear, well-lit photo
Useful links
Track Your Order
Shipping Policy
Return, Refund and Guarantee Policy
Cancellation Policy
FAQs