Contact Us
Have a question about your order or need help with a Genus Faith product? Our support team is here to assist you. For the fastest service, please contact us by email and include your order number when your inquiry relates to an existing order.
Contact & Support
- Email: support@genusfaith.com
- Contact Number: +84 934 795 488
- Support hours: Monday - Friday, 7:00 AM - 9:00 PM Vietnam time (GMT+7)
- Office Address: 4th Floor, 53-55 Hoang Van Thu, Hai Chau District, Da Nang 550000, Vietnam
- Business Address: 94-96 How Ming Street, Kwun Tong, Kowloon, Hong Kong
- US mailing address (mail only; not a shipping or returns location): 5758 Geary Blvd, #162, San Francisco, CA 94121, USA
Please do not send items to this address. In most cases our 30-day guarantee does not require a return; if it does, we will send you instructions, and return shipping is free. See our Return, Refund and Guarantee Policy.
To help us help you faster
- Your order number
- The email address you used at checkout
- For a defect or wrong item: one clear, well-lit photo
Useful links
Track Your Order
Shipping Policy
Return, Refund and Guarantee Policy
Cancellation Policy
FAQs