Your Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you are entitled to certain rights regarding your personal data under the GDPR and the UK GDPR. These rights are designed to give you more control over how your data is collected, used, and stored. This notice supplements our Privacy Policy.

Who is the data controller

The data controller for personal data collected through genusfaith.com is:

FoxEra Company Limited (trading as Genus Faith)
53-55 Hoang Van Thu, Da Nang 550000, Vietnam
Email: support@genusfaith.com

Your rights

• Access your personal data. You have the right to request a copy of the personal information we hold about you.
• Correct your personal data. If you believe any information we hold is inaccurate or incomplete, you have the right to request corrections.
• Delete your personal data ("right to be forgotten"). You may request that we erase your data, subject to legal obligations that may require us to retain it.
• Restrict processing. You may request that we limit the way your data is used under specific conditions.
• Object to processing. You may object to certain types of data processing, such as direct marketing.
• Data portability. You may request to receive your personal data in a structured, commonly used, machine-readable format so you can transfer it to another organisation.
• Withdraw consent. Where we rely on your consent to process your personal data, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.

International transfers

Because we are established in Vietnam, personal data you provide is transferred outside the EEA and the UK. Where we make such a transfer we rely on recognised transfer mechanisms, including the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, as applicable.

How to make a request

Email support@genusfaith.com with the subject line GDPR Data Request.

We acknowledge every request within 24-48 business hours and respond fully within 30 days. We may need to verify your identity before processing your request.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with your local supervisory authority. A list of EEA supervisory authorities is available on the European Data Protection Board website. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.

Last updated: 19 August 2026